We do not accept returned items/merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for replacement or repair.

From the date you receive an approved RMA number from us, we must receive the item(s) within 14 working days at our warehouse adress, or you right to claim an RMA process will be voided.



1.Before creating an RMA for Ubiquiti products at our RMA portal, you have to obtain a "Support Ticket" number from Ubiquiti. This is made through contacting their support at [email protected] when you have this number you can create the RMA in our portal.

2. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.
Please note that this account is not the same as in our webshop!

3. Please provide a detailed description of the reason for returning the product. You must test the product yourself and describe in details the actual product error/sympthom. If you do not add a describtion your RMA request maybe voided.

4. We will review your request within 3 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

5. Upon receiving an RMA Number, login to our RMA website to print your RMA form, add the RMA form(list of items) with BAR code to the shipment.

6. Return ONLY the actual faulty/relevant product, remove/strip all cables, poweradapters, etc, this way we save freight and we do not forget to include loose parts when returning parts to you. You must use an external box around for shipping to protect the parts from damage during transport.

7. You take full responsibility for all risks during transport to our warehouse adress.

8. When you ship items back to us:

A. From within Sweden: Send the items using any freight service you prefer.
B. Export from an EU country: Send the items with no value to avoid delays and customs delay
C. Export from a none-EU conuntry: Make sure you add a copy of the original invoice or the customs process will be delayed. This will also ease the return process once we replace/repair the item and ship it back you.
Please note that we don't pay the freight cost for the RMA return to us, but if the RMA is approved and exchanged we'll pay the freight for returing it to you.

9. You can monitor the status of your return (24x7) by logging into our RMA website.